When you are working with your team by changing 2 words you can great much different and better results. By changing the word “I” to “we” you will eliminate the impression that there are sides. If the words I & you are used that creates different sides. When you use the words we & us we are on same side.
Something that is similar to this is true of the words problem and challenge. Nobody wants to have a problem at work. Most people tense up, become unsettled, and unhappy with problems. Almost everybody loves a challenge!
An example of both of these in action at the same time is a statement like this, “I have a problem with the way you are communicating with your co-workers.” This comment sets up you and the employee on opposite sides. It also gives them negative feelings and emotions around a “problem”. A better way to phrase this would be, “We are having a challenge with communication between co-workers. Do you have any ideas on how to improve it?” This statement sets you and the employee on the same side. It puts the issue in the context of a challenge instead of a problem. The employee is now engaged because you are valuing their opinion and requesting their input.
Changing “I” to “we/us” and “problems” to “challenges” will yield powerful results quickly.
I cannot thank you enough for taking time out of your busy schedule to meet with me today. I had such a wonderful day with the kids today and felt a sense of peace I have not felt in a LONG time. Thank you for that gift of rest and reprieve from all the anxiety that surrounds me. You are truly blessed with amazing God given talents; to heal, comfort, encourage, teach, inspire and motivate.Nicole
“Just wonderful! This pulse check in my life has given me the inspiration to not sit back and let life fall through the cracks. This seminar has given me the “D” back in drive.”Ron Schroeder – RWC Construction